Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Personalised or bespoke commissioned items are exempt from being returned or exchanged.

Additional non-returnable items:

• Gift cards
• Downloadable products

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@midnightmoon.uk

Exchanges

We only replace items where there is proof that they have arrived with you either defective or damaged. If you need to exchange it for the same item, send us an email at hello@midnightmoon.uk and send your item to: 17 Stocks Lane, Harrogate, HG3 2PF.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
If the gifted item was bespoke or personalised, no exchange or refund is available.

Shipping of exchanges & returns:

To return your product, you should mail your product to: 17 Stocks Lane, Harrogate, HG3 2PF.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are exchanging an item you will be required to pay the return shipping costs, unless the reason for the change is that the original item was damaged in transit. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot process your refund or exchange without the returned item.

Questions?

Contact us at hello@midnightmoon.uk for questions related to refunds and returns.